Frequently Asked Questions
Everything you need to know about shopping with Jollynova.
How long will it take to receive my order?
Standard shipping typically takes 7-12 business days, while express shipping arrives within 3-5 business days. Please note that processing time at our warehouse can take an additional 1-3 days.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, unwashed, and have all original tags attached to be eligible for a full refund.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different styles.
Do you ship internationally?
Yes, Jollynova ships to over 50 countries worldwide. Shipping costs and delivery timelines will be calculated automatically at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How can I track my package?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to monitor your package's progress in real-time.